PRIVACY POLICY

Last updated: 30 September 2026

VSSLONDON LTD respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how VSSLONDON LTD (“VSS London”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, request a quotation, make a booking or purchase, contact us, or use any of our auto locksmith or vehicle security services.

This Privacy Policy applies to our website, vsslondon.co.uk, and to personal information collected in connection with our services.

1. WHO WE ARE

VSS LONDON LTD is the controller responsible for the personal data described in this Privacy Policy.

Company: VSSLONDON LTD
Registered office: Flat 2, 50 Grant Road, Croydon, CR0 6PG, United Kingdom
Company number: 15058929
Website: vsslondon.co.uk
Privacy enquiries: info@vsslondon.co.uk
Telephone: 020 8191 4028

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with VSS London, we may collect and process the following categories of personal information.

Identity and Contact Information

This may include:

  • your name;

  • telephone number;

  • email address;

  • billing address;

  • service or appointment address; and

  • postcode.

Vehicle Information

To provide our services, we may collect information relating to your vehicle, including:

  • vehicle make and model;

  • registration number;

  • year of manufacture;

  • vehicle identification information where required;

  • key type;

  • security system information; and

  • details relevant to diagnosing or completing the requested service.

Where necessary for security or legal purposes, we may also request appropriate evidence that you are authorised to access or request work on a vehicle.

Booking and Service Information

We may collect:

  • the service you require;

  • appointment date and time;

  • vehicle location;

  • service history with VSS London;

  • quotations provided;

  • work carried out;

  • products supplied or installed; and

  • warranty-related information.

Transaction and Payment Information

Where you purchase products or services from us, we may process information relating to:

  • purchases;

  • invoices;

  • payment status;

  • refunds; and

  • transaction references.

Payment card information may be processed directly by our payment service providers. We do not necessarily receive or store your complete payment card details.

Communications

We may keep records of communications you have with us, including communications made through:

  • telephone;

  • email;

  • website forms;

  • WhatsApp;

  • SMS; and

  • other customer service channels.

Technical and Website Information

When you use our website, we may collect certain technical information, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • referring website;

  • interaction with our website; and

  • cookie or similar technology identifiers.

The information collected will depend on your cookie choices and the technologies active on our website.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • directly from you when you contact us;

  • when you request a quotation;

  • when you book a service;

  • when you purchase a product or service;

  • when you complete a form on our website;

  • when you contact us through WhatsApp, telephone, email or another communication channel;

  • when one of our technicians provides a service;

  • automatically when you use our website, where permitted; or

  • from third parties where necessary and lawful, such as payment providers, service providers or vehicle-related information services.

4. HOW AND WHY WE USE YOUR PERSONAL INFORMATION

We only process personal information where we have an appropriate lawful basis.

To Provide Our Services

We may use your information to:

  • prepare and provide quotations;

  • arrange appointments;

  • identify your vehicle;

  • provide auto locksmith services;

  • supply, cut, programme or repair vehicle keys;

  • unlock or repair vehicle locks;

  • install vehicle security products;

  • process orders;

  • take or confirm payments;

  • provide customer support; and

  • manage warranties or aftercare.

Where you are entering into a contract with us, this processing will generally be necessary to take steps at your request before entering into a contract or to perform our contract with you.

To Operate and Improve Our Business

We may process information where necessary for our legitimate interests, including to:

  • manage customer enquiries;

  • maintain business and service records;

  • improve our services;

  • manage our website;

  • prevent misuse or fraud;

  • protect our business, customers, technicians and systems;

  • establish, exercise or defend legal claims; and

  • understand how customers use our services.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.

To Meet Legal and Regulatory Obligations

We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, regulatory and law-enforcement requirements.

Marketing

Where permitted by law, we may contact you about VSS London products, services or offers.

Where consent is required, we will only send such marketing where you have provided the required consent.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Stopping marketing communications will not prevent us from contacting you about an existing booking, transaction, service, warranty or other non-marketing matter.

5. VEHICLE SECURITY AND PROOF OF AUTHORISATION

Because our services may involve gaining access to vehicles, producing or programming vehicle keys, or modifying vehicle security systems, we may need to take reasonable steps to confirm that a customer is authorised to request the relevant work.

Depending on the circumstances, we may request identification, vehicle documentation or other appropriate evidence of ownership or authority.

Information collected for these purposes may be retained where reasonably necessary for security, fraud prevention, legal compliance or the establishment, exercise or defence of legal claims.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and may use other technologies that store information on, or access information from, your device.

Some technologies are necessary for the website and its features to operate. Others may be used, subject to applicable requirements and your choices, for purposes such as:

  • website functionality;

  • remembering preferences;

  • analytics and performance measurement;

  • understanding website usage; and

  • advertising and marketing measurement.

Where consent is required, non-essential technologies will only be used after you have made the relevant choice through our cookie consent mechanism.

You can change or withdraw your cookie choices through the cookie settings available on our website.

For further information about the specific cookies and technologies used by VSS London, please see our Cookie Policy.

7. ANALYTICS AND ADVERTISING

We may use analytics and advertising services, including services provided by Google, to understand how our website performs and to measure or improve our advertising.

Depending on the technologies enabled on our website and your consent choices, these services may process information about your device, browser and interactions with our website.

Where consent is legally required for such technologies, they will be activated only in accordance with your consent preferences.

8. WHATSAPP AND OTHER COMMUNICATION SERVICES

If you choose to contact VSS London using WhatsApp or another third-party communication platform, information you provide through that service may also be processed by the provider of that platform in accordance with its own privacy terms.

We recommend that you do not send unnecessary sensitive personal information through messaging services.

We may retain relevant business communications where necessary to manage your enquiry, booking, service or transaction and for legitimate business, security or legal purposes.

9. E-COMMERCE, BOOKINGS AND PAYMENTS

Our website may allow customers to purchase products, request services or make bookings online.

We may use third-party providers to support:

  • website hosting;

  • e-commerce functionality;

  • payment processing;

  • appointment management;

  • communications;

  • analytics;

  • security; and

  • other business operations.

These providers may process personal information only to the extent necessary to provide their services or as otherwise permitted by applicable law.

Where appropriate, we require service providers processing personal information on our behalf to protect that information and process it in accordance with our instructions and applicable data protection requirements.

10. WHO WE MAY SHARE YOUR INFORMATION WITH

Where necessary and lawful, we may share personal information with categories of recipients such as:

  • our employees, technicians and authorised contractors;

  • website and hosting providers;

  • IT and cybersecurity providers;

  • payment processors;

  • accounting and professional advisers;

  • communications providers;

  • analytics and advertising providers, subject to applicable consent requirements;

  • suppliers where necessary to fulfil an order or service;

  • insurers;

  • regulatory authorities;

  • law-enforcement authorities;

  • courts or legal advisers; and

  • other parties where disclosure is required or permitted by law.

We do not sell your personal information.

11. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps where required to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and circumstances, this may include relying on applicable UK adequacy regulations or appropriate contractual and other safeguards recognised under UK data protection law.

You may contact us for further information about safeguards applicable to relevant international transfers.

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, taxation, security, warranty and reporting requirements.

Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we consider:

  • the nature and amount of the information;

  • the purposes for which it is processed;

  • our contractual obligations;

  • warranty requirements;

  • applicable legal and regulatory requirements;

  • security and fraud risks; and

  • the need to establish, exercise or defend legal claims.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it as appropriate.

13. HOW WE PROTECT YOUR INFORMATION

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or misuse.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights including:

  • Access – to request information about the personal data we hold about you and obtain a copy;

  • Rectification – to ask us to correct inaccurate or incomplete personal information;

  • Erasure – to ask us to delete personal information in certain circumstances;

  • Restriction – to ask us to restrict the processing of your personal information in certain circumstances;

  • Data portability – to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another organisation;

  • Objection – to object to certain processing based on legitimate interests and to object to direct marketing;

  • Withdrawal of consent – where processing is based on consent, to withdraw that consent at any time; and

  • rights relating to certain forms of automated decision-making, where applicable.

These rights are subject to conditions and exemptions under applicable law and do not apply in exactly the same way in every circumstance.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before fulfilling a request.

15. AUTOMATED DECISION-MAKING

VSS London does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

If this changes, we will provide the information required by applicable law.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services.

VSS London does not control the privacy practices of independent third parties. We encourage you to review their privacy information before providing personal information to them.

17. CHILDREN

Our services are not directed at children and we do not knowingly seek to collect personal information from children through our website for marketing purposes.

Where information relating to a child is provided in connection with a legitimate service or transaction, we will process it only where appropriate and lawful.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal requirements.

The latest version will be published on this page and the “Last updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

19. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or our use of your personal information, please contact:

VSSLONDON LTD
Flat 2, 50 Grant Road, Croydon, CR0 6PG, United Kingdom
Email: info@vsslondon.co.uk
Telephone: 020 8191 4028

20. COMPLAINTS

If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them directly.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.

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